Jeannette holds a Bachelor’s degree in Psychology from the University of North Carolina at Charlotte (UNCC), earned in 2000, and a Master’s degree in Clinical Psychology from Argosy University in Atlanta, Georgia, completed in 2006. .

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In 2013, Jeannette became a Certified Case Manager and went on to lead case management teams in a Metro Atlanta hospital for over a decade, gaining valuable expertise in family dynamics, healthcare management, and client advocacy. Throughout her career, she has developed a deep passion for helping individuals find practical, effective solutions to their challenges.